PLEASE READ BEFORE BOOKING 

DEPOSITS 

When booking your appointment you will be asked to place a deposit for your service. This deposit will be applied to your total fee that is due the same day of your appointment. Deposits are non-refundable.

LATENESS POLICY: 

Appointments will be cancelled and no refunds will be given if you are more than 15 minutes late to your appointment.

CANCELLATION POLICY
Late cancelations will forfeit deposit. Any appointments canceled after 72h prior appointment ARE NON-REFUNDABLE
Same day cancellations will be charged for half price of the FULL SERVICE.
Please respect and understand we are all very busy and without proper notice we will not be able to find a replacement for your appointment time.

RESCHEDULING POLICY 

Rescheduling appointments will be possible if a 48h notice is given prior to your scheduled appointment. Due to limited appointment availability we may not be able to reschedule your appointment until a much later date. 

 BEFORE YOUR APPOINTMENT: 

-No coffee or other stimulants 

-No Alcohol or blood thinners. 

-No Retin A skincare products

If you have any questions concerning medical conditions please consult your doctor before scheduling your appointment. You will be asked to bring a doctors note to your appointment. 

DO NOT BOOK AN APPOINTMENT IF: 

-You are under the age of 18 

-You are pregnant or nursing,

-Taking blood thinning medications

-Have viral infections or diseases

-You are undergoing chemotherapy.

TRAINING COURSE TERMS & CONDITIONS 

Payment is required at the time of booking. Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made.

Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.​

REFUNDS: 

All course fees are NON-REFUNDABLE Facemasters Academy is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. For classroom training temporarily postponed due to government lockdown restrictions, we will offer priority rebooking for all affected students. Classroom course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.

 Payl8r: Courses purchased using a Payl8r Finance loan would not be subject to the ‘Cooling Off’ period as this finance is obtained for an amount paid direct to the applicant and not tied to a specific course application or enrolment. Consideration of cancellation for Payl8r Finance loans would need to be made directly to the lender under their terms but this would not imply any right to cancellation of the course or course fee. Such course bookings would fall under our usual terms and conditions.​In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution. Additional Terms & Conditions Relating to Course Packages & Promotional Offers Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package. Cancellation or Transfer of Training Dates / Courses Rescheduling Requests & Fees In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Facemasters (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Facemasters and may result in loss of course fee. Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; A CREDIT FOR ALL THE QUANTITY OF THE COURSE FEE MAY BE PLACET TO BE ABLE TO KEEP YOUR RESERVATION. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. IMPORTANT: For some of The course can be rescheduled in case of not having more than 2 students enrolled per course. You will be notified of this decision. No refund of course fees can be issued.​In the first instance, please contact our team at [email protected] regarding your reschedule request (or non-attendance), who will respond within 24 working hours.